Shipping
Shipping availability, dispatch timing, delivery method and any applicable charges are confirmed with your order. For an exact delivery estimate, share the product and destination with the Milèle team before purchase.
Ask about deliveryCustomer care
Clear answers before you order.
For high-value jewellery, details matter. Use this guide as a starting point and contact Milèle for any piece-specific confirmation.
Returns & exchanges
Eligibility can depend on the specific item, condition, customisation and order type. Please confirm the return or exchange terms for your selected piece before completing the order.
Confirm return termsSize guide
For rings, bracelets and fitted pieces, exact measurements are confirmed against the individual design. If you are unsure of your size, contact us before ordering and we will help you identify the information needed.
Get sizing helpFrequently asked questions
Can I confirm exact material and stone details?
Yes. Ask from the product page or WhatsApp and the available specification can be confirmed before order.
Can I enquire without adding to cart?
Yes. Every product detail page includes a direct WhatsApp enquiry option.
How should I care for my jewellery?
Keep pieces dry and stored separately, and avoid direct contact with fragrance, chlorine and harsh chemicals. See the Care & Authenticity page for more.